Support

Email support@paperlift.app with any question or problem. We read every email and reply as soon as we can.

It helps to include your iPhone model, the iOS version and what you were doing when the problem happened.

Common questions

Do I need an account?

No. Paperlift has no sign-up. Your workouts are saved on your iPhone and in your own iCloud.

How do I move my workouts to a new iPhone?

Sign in to the same Apple Account on the new iPhone, make sure iCloud is on for Paperlift (iPhone Settings → [your name] → iCloud), then open Paperlift. Your workouts come back from iCloud on their own. This can take a few minutes.

I deleted a workout by mistake

Deleted workouts stay in Recently Deleted for 30 days. Open Settings in Paperlift, go to Recently Deleted and tap Recover.

How do I export my data?

Open Settings in Paperlift and choose Export workouts (CSV). You get a file of your finished workouts, which opens in Numbers, Excel or Google Sheets.

How do I delete all my data?

Open Settings in Paperlift and choose Delete all data. After you confirm, your workouts and exercises are erased from your iPhone and, when iCloud sync is on, from iCloud and your other devices. If iCloud sync is off, a copy already in iCloud stays there; you can remove it in iPhone Settings → [your name] → iCloud. This can’t be undone, so export first if you want a copy.

I bought Pro but it isn’t showing

Open Settings in Paperlift, tap Paperlift Pro, then Restore purchases. Make sure you’re signed in with the Apple Account you used to buy it.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

How do I cancel a subscription?

In Paperlift, open Settings, tap Paperlift Pro, then Manage subscription. Or on your iPhone, open Settings > Apple Account > Subscriptions and choose Paperlift. Lifetime is a one-time purchase, so there is nothing to cancel.

Privacy

Paperlift has no ads and no tracking, and we can’t see your workouts. Read the full Privacy Policy.